how we can help

- Developing a new brand or wishing to evolve your current brand? 
- Need to enhance an element of your customer experience? 
- Would you like practical brand implementation solutions for your team? 
- Are you looking to create a brand engagement program? 

We offer a range of brand development services and marketing training programs for organisations and individuals. We support companies in any service industry focused on delivering an amazing customer experience, including hospitality & travel, lifestyle & retail, coworking, destinations, financial services, property, education and also business services organisations.  

We’re practitioners helping you and your team learn to build great brands.  Your brand development need may be one of the following: 

Defining the Brand
        - Brand strategy & positioning
        - Customer profiles
        - Brand story development

Designing the Brand Experience
        - Customer journey mapping
        - Experience ideation sessions
        - Localising the brand

Implementation & Engagement
        - Pilot testing framework
        - Brand training tools 
        - Brand service behaviours and training programmes
        - Internal engagement programmes

Brand Messaging
        - Communications strategy

brand support package

Brand Support Package 
If you have limited team resources, we offer you a flexible, tailor-made package valid for as many months as you need support.  We work with you to complete the brand services which are your priorities, working as an extension of your team.   

Choose from a range of brand services related to creating or refreshing one part of your customer experience, practical implementation tools, current brand performance analysis, and brand training programs and presentations.

Contact us at for detailed package information and to discuss your business needs.


Meraki learning studio

At Brand Journey, we are passionate about supporting individuals in the development of their marketing skills, in order to be able to develop great brands. 

The Meraki Learning Studio offers learning workshops and online courses to better know and plan your personal skills capability development, as well as to learn practical ways to lead the brand development process with your own team.

Courses launching before end of 2020:

Course – ‘Planning your Marketing Career Next Step’ 

  • Learn how to identify your key skills strengths to evaluate marketing roles and develop your personal marketing career map.

Course – ‘Showcase and Shine’ 

  • How to prepare and present your marketing experience to be most relevant in interviews.


Register your interest by emailing